Frequently Asked Questions
01. The Order
You can see the day of shipment when you place your order. The delivery time will also be stated on the order confirmation as soon as the order is placed. Therefore, the shipping day on the website can never differ from the one listed on the order confirmation during the process.
You can, of course, cancel (part of) your order if the delivery time exceeds what you had previously seen. If you need assistance with this, please contact our customer service department. They will cancel your order. Within two working days, the purchase amount will be credited back to your bank account. An order that has already been shipped cannot be cancelled.
Once you have paid for the order, you will not automatically receive an invoice. There are two ways to receive an invoice from our store. The first way is through your account at our store. Logging in to your account lets you see your order history and download invoices.
02. Shipment
Can items be returned via mail or only in-store?
Items can be returned via mail. You should, however, keep the following in mind before initiating that return:
Items must be returned in their original condition.
The shipping costs are non-refundable.
Your package should include an invoice.
Who pays for return shipping?
You would be responsible for purchasing the return shipping label, as well as, coordinating return shipping logistics with the carrier.
How long your handling time will be between when an order is placed and when it gets shipped
It depends on the number of days taken by a seller to procure, pack, and ship a product after the order has been received. However, if the orders must be placed before a specific time to be counted as placed during that business day.
03. Complaints
Where I can lodge a complaint related to any matter?
You can fill out the contact us form for any complaint or you can send email to us at care@. Our team will reach out to you to resolve your issues.
How many days it will take to resolve the issue?
It will take 7 working days to resolve the issue regarding purchase, returns, exchanges, or any complaint.
How do you treat complaints?
Our team is humble and available 24/7 to help and answer all your queries.
We take all customer’s complaints seriously and look to resolve them on a fair basis.
We deal with all complaints politely and promptly.
We learn from the complaints and use them to improve our services.
04. Returns & Exchanges
What are your return requirements?
Make sure you have price tags, receipts, and packaging before sending your returns.
Under what conditions do you allow exchanges?
Items sometimes get damaged during shipping, or they leave the warehouse in damaged or defective condition. However, keep in mind these things before returns or exchanges.
The customer ordered the wrong product or size.
The merchant shipped the wrong product or size.
The product was damaged or defective.
The product did not match the description.
Can customers exchange for the same item, or a different item for the same value?
Yes…You can exchange for the same item or a different item for the same value. However, the extra amount will be charged for the item with a different value.